We are currently looking for a Customer Service Representative. In this role, you will be responsible for processing incoming orders and responding to inquiries from both internal and external customers.
Key Responsibilities
- Handle customer interactions related to service issues, order processing, and support services;
- Begin developing strong relationships with a defined portfolio of customers;
- Act as backup support for Customer Service colleagues as needed;
- Collaborate with various internal departments to ensure smooth order fulfillment and delivery;
- Process and amend orders in the system, providing immediate confirmations to customers;
- Coordinate with third-party logistics providers to ensure complete and accurate documentation for timely deliveries;
- Monitor order status and due dates in line with Customer Service KPIs;
- Respond promptly to customer requests for information or updates;
- Communicate via multiple channels (calls, emails, faxes) to resolve inquiries;
- Step in to assist with colleague portfolios during absences;
- Proactively inform customers about the status of their orders, backorders, and shipments;
- Ensure timely invoicing and shipping of parts, especially at month-end;
- Support issue resolution by helping implement cost-effective recovery plans.
Wie ben jij? m/v/x
First experience in customer service is required;
Familiarity with logistics processes;
Excellent communication skills;
Customer-oriented mindset;
Proactive attitude;
Proficient in Microsoft Office and other PC applications;
Familiarity with CRM system;
Strong analytical and time-management skills;
Excellent communication, both verbal and written.
Opleiding: Bachelor’s degree or equivalent experience.
Vakkennis: First expierence in Customer service is required.
Talenkennis: English.
Attesten: No attest are required.
Wat bieden wij jou?
39 hours/week;
Hybrid working starting when training period is finished;
6 compensation days/year;
Ecocheques €250/year;
Annual bonus.
Plaats tewerkstelling: Rumst
Zo verloopt je online sollicitatie via Asap
Benieuwd hoeveel stappen je nog verwijderd bent van je nieuwe job? Lees snel verder.
Stap 1
Een volledig profiel, jouw troef.
Zorg dat je profiel volledig is ingevuld. Zo zien wij welke job bij je past. Zodra je profiel compleet is, nemen we contact met je op.
Stap 2
Face-to-face screening
We willen je echt leren kennen. Zo garanderen we 'Enjoy your job'. Dit kan bij ons op kantoor of digitaal.
Stap 3
Babbeltje met de werkgever
Tijd om je werkgever te ontmoeten en te imponeren met jouw talent. Geen stress, wij zijn erbij.
Stap 4
Nieuwe job? Check!
Is de klant helemaal overtuigd van je skills? Dan start je snel op je nieuwe job en ontmoet je eindelijk die toffe collega’s.
Stap 5
Wij houden contact
Uit het oog is niet uit het hart: wij blijven je opvolgen zodat we zeker zijn dat je je job graag blijft doen.
