Oversees customer service operations within assigned scope of responsibility for one or more of the following processes: Receiving orders, order entry, purchasing, invoicing, backlog, order tracking, status communication and other customer service activities. Provides oversight and direction regarding assigned team, financial and operational activities.
Principal Responsibilities:
• Ensures effective process utilization by reviewing and analyzing metrics toe ensure accuracy and timeliness for all operation related support functions. Identifies areas where additional opportunities exist to improve operational service levels.
• Champions continuous improvement activities of assigned processes that lead to increased operational efficiencies and resulting Return On Investment (ROI).
• Implements new and/or improved processes and procedures. Partners with suppliers and customers on process development, program changes and identifying areas of mutual improvement.
• Utilizes process knowledge to ensure processes are aligned and comply with all legal, contractual, and internal financial controls requirements.
• Supports business unit operations in forecast management, reporting and analysis, invoicing and business planning and analysis.
• Resolves escalated internal, customer and supplier related tool, process, customer complaints or other specific issues.
• Leads operations and customer business reviews.
• Other duties as assigned.
Wie ben jij? m/v/x
• Manages experienced, professional employees and/or supervisors; and/or manages large, complex technical and/or business support teams. Accountable for the performance and results of a team and/or department.
• Interprets and administers policies, processes and procedures that affect direct reports and the workflow of the team/department. Adapts departmental plans and priorities to address resource and operational challenges. Contributes to budget development and performance standards of department and direct reports.
• Assignments are defined in the form of objectives. Decisions are guided by policies, procedures, business plans and independent judgment.
• Collaborates with team(s), customers / clients, functional peer group managers and occasionally senior management. Participates and presents at meetings with internal and external representatives.
• Decisions may have impact on work processes and outcomes. Erroneous decisions or recommendations may result in serious delays and considerable expenditures of additional time, people and/or financial resources.
Opleiding: Bachelor’s degree or equivalent experience form which comparable knowledge and job skills can be obtained.
Vakkennis: • Typically, 6+ years including 2+ years of supervisory experience
Talenkennis: You are fluent in both English & Dutch
Attesten: • You have excellent computer skills (MS Office (Word, Excel, PowerPoint, Outlook) and SharePoint)
• Experience within a logistic or production environment would be an asset
• You can think ‘outside the box’
• You have a positive attitude, co-operative, willing to comply with company policies and procedures and work constructively with colleagues willing to commit to our customer Core Values
Wat bieden wij jou?
• A challenging job within a committed team
• Employment in a traffic jam-free environment
• Gross salary and interesting benefits
Plaats tewerkstelling: Tongeren
Zo verloopt je online sollicitatie via ASAP
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