• Hasselt
  • 40
  • Optie vast na interim
  • Customer Service

Wat ga je doen?

Incoming phone calls, e-mails and faxes treating and dispatching: Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures. Collecting additional information. Check the data for accuracy and completeness. Reception & Services; provide technical support; search workshop. Keep the customer and all involves updated. Complaint handling (from customer to contractor; from contractor to EBTS) Ensures the monitoring and control of the agreements with the parties involved: Regarding the service Regarding complaint handling, etc. Regarding the service conditions and agreements Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines: Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files) Enter required information into the system. Register performed operations. Responsible for the internal and external monitoring of client files.

Wie ben jij? m/v/x

  • Communicate fluently in languages: Dutch(very well) – English (very well)- Italian (very well) - Spanish (very well) -French (very well)- German (very well)
  • You have to be fluent in at least 2 to 3 languages.
  • PC skills: office applications, outlook
  • Company-specific IT / telephony system
  • Technical knowledge (automotive, tires, …) is an asset
  • No specific knowledge and experience required
  • Communicate effectively by phone
  • Problem analysis and problem solving
  • Customer- and results-oriented
  • Accurate and high work standard
  • Multitasking & stress resistant
  • Teamplayer

Talenkennis: You can fluently speak and write Dutch and English

Wat bieden wij jou?

  • We're looking for an employee to work from monday till friday in night shift (flexibele hours)

Plaats tewerkstelling: Hasselt

Zo verloopt je online sollicitatie via ASAP

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