• Brussel
  • 37
  • Contrat fixe après une période d'intérim
  • Administration - Gestionnaire de dossiers

Qu'allez-vous faire?

Become a Hero in Medical Assistance with one of our clients! Are you a caring person with a passion for helping people and a drive to build a successful career? Then we are looking for you! In their personal assistance department, we are ready to help travelers and expats around the world in every conceivable situation. From assisting with hospital admissions to arranging payment guarantees, organizing medical repatriations, and early returns due to family circumstances – we are here to help. As a medical assistance provider, you are the first point of contact for insured individuals who urgently need help, no matter where they are in the world. You guide our clients from opening an assistance file to the satisfactory resolution of their issues, using our extensive network of service providers worldwide. Your goal is clear: to provide our clients with the most suitable solutions with empathy. You handle the administrative side of the cases accurately, so the client doesn't have to worry about the follow-up. Thanks to your clear communication, the handover to your colleagues goes smoothly. Together, we coordinate assistance requests 24/7. As one of the key links in our service, you are essential for providing excellent service to our clients. Ready to make a real impact and help people in need? Apply now and become part of our team of heroes in medical assistance!

Qui êtes-vous? m/v/x

  • Do you have experience in customer-oriented roles, or are you an ambitious starter ready to put your diploma and determination to work for our insured clients in need? Then this is your chance to gain satisfaction from helping others.
  • You are driven by providing customer service, even remotely, and through warm telephone conversations, you work towards solutions. Meeting customer needs gives you satisfaction.
  • No medical knowledge is required, as you will be supported by our expert medical team. A flexible schedule means freedom and flexibility for you.
  • You will be known by your team, clients, and manager as a versatile individual, ready to tackle challenges and find solutions. Join our team today and make a difference in the lives of others!

Formation: No specific training is required

Connaissances professionnelles: You are capable of managing a case from A to Z, and you can communicate clearly and structured

Connaissances linguistiques: You have an excellent command of English

Attestations: No specific certificate is required

Qu'est-ce que nous vous offrons?

  • Location: Brussels, North Station
  • We offer thorough training in the use of our tools and processes, a team of experienced colleagues, and a seasoned team of assistance providers in a dynamic company. We are locally active, but we have the reach of an international group.
  • Shift schedules from Monday to Sunday - between 7 am and 10 pm (based on a planning)
  • Numerous development opportunities and a fair salary package, supplemented with meal vouchers and additional benefits including group and hospitalization insurance and attractive product discounts.

Lieu d'occupation: Brussel

Voici comment se déroule votre candidature en ligne via ASAP